Zeus not starting

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redearl
Posts: 1
Joined: Thu Jul 09, 2015 11:27 pm

Zeus not starting

Post by redearl » Thu Jul 09, 2015 11:39 pm

Good day:

Windows 7 professional X64 - fully patch
I install Zeus and when i go to run it - i get a short busy, then nothing.
there are no messages on the screen
I've rebooted and removed and reinstalled the application and it still does not work

Here is the error message that shows up in the Application Event viewer

Faulting application name: zeus.exe, version: 3.98.22.0, time stamp: 0x55924d32
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x021bb530
Faulting process id: 0xf80
Faulting application start time: 0x01d0ba7014be1af7
Faulting application path: C:\Program Files (x86)\Zeus\zeus.exe
Faulting module path: unknown
Report Id: 53753fd7-2663-11e5-a6b1-5cf9dd706920

jussij
Site Admin
Posts: 2508
Joined: Fri Aug 13, 2004 5:10 pm

Re: Zeus not starting

Post by jussij » Fri Jul 10, 2015 1:38 am

I suspect you have some third party virus detection software running that is stopping Zeus from running :?

As an example the latest update from Bitdefender wrongly reports Zeus as malware and stops it running as described here: viewtopic.php?f=3&t=7499

It could also be a local security policy similar to this issue: viewtopic.php?f=2&t=6719&p=9886&hilit=server#p9886

One other think you might try is running Zeus on another machine or in a VM.

As to the question of whether there are any known issues running Zeus on the Windows 7 Professional X64 OS :?:

There are no such issues and in fact I'm writing this response on that exact same Windows OS and Zeus is running just fine ;)

Cheers Jussi

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